A “Trimble ID” is a username and password combination i.e. credentials used to access Trimble services. Your “Trimble ID” is both your username and email address.
It’s possible that your email has been redirected to a spam folder. Please check your spam folder, and ensure that the email address: sketchupmail@sketchup.com and tpaas_helpdesk@trimble.com are safe-listed in your email spam settings.
Please add noreply_identity@trimblepaas.com as a contact on your email client and safelist IP “104.130.122.50” in your server if you face issues receiving Trimble emails.
If you’re unsure how to safelist an email address in your spam filter settings, you may consider adding *@sketchup.com to your address book or contacts list.
Please open the Account Management Portal (AMP) and type in the email address that was used when you purchased your SketchUp Pro Subscription.
Click next if you have not activated your account and a message will appear with the option to resend the activation link.
For Windows users: When you install SketchUp for the first time make sure to right click on the installation file and choose “Run as administrator”.
When you are about to launch SketchUp for the first time, after the installation is complete, do the same.
If you have a current SketchUp subscription, you have access to the latest version here. You will need to sign in using your Trimble ID.
Unfortunately, there is not yet a single portal for you to view all of our license options at this time. We have two portals for where you can find your information, depending on what kind of entitlement you have.
If you have a subscription, you can see and manage your details in our Account Manager.
If you have a Classic license (perpetual, non-expiring), you can see your details in our License Manager.
Make sure you are using the newest version of SketchUp, SketchUp 2021 and not an older version.
Make sure your computer meets the Hardware and Software Requirements to run your version of SketchUp Pro.
Try reinstalling SketchUp Pro 2021and running the repair option.
Still not working? Please document the issue (screenshots help) and contact us or your reseller.
Like many computer programs, SketchUp requires certain hardware and software specifications in order to install and run. These are basic requirements, though, so you may want to use our recommended suggestions to improve performance.
System requirements for SketchUp Pro.
Yes, you can authorize SketchUp Pro for Desktop on up to 2 machines.
Please open the Account Management Portal (AMP) and go to the “My Products” section. Under that section, please click on the “View Included Applications”.
Under SketchUp Pro, you will find “Manage Devices” where you will get the option to reset all of your authorized devices for SketchUp Pro.
Yes, although users will have to sign-in and sign-out of applications between sessions.
Your Chaos Group Account is your single interaction point with Chaos Group’s products and services. It provides easy and safe access to your product downloads and account information. If you would like to create a Chaos Group account, please refer to this FAQ article.
Please visit the download page for all products. Select your product and then use the filters and search to make your selection. Click on the “Download” button of the product you need.
In order to list older versions, check the “Show all versions” box in the right corner of the downloads section.
This error indicates a problem with V-Ray’s interface license’s availability. If you receive this error, check the topics below, relevant to your license setup:
• Check if you have the license server installed. If the license server is working correctly, you should be able to see your licenses when you open an internet browser on the license server computer and navigate to its status page – http://localhost:30304
• If you use online licensing (obtain the license over the internet) you need to be logged in with your Chaos Group username in the license server menu. Make sure you’re using the username that’s associated with your purchased license or a trial license. If you’re logged in with the wrong username navigate to “Online licensing” button->Deactivate/ Sign Out to log off. To log in with the correct account click on “Online licensing” -> Enable / Sign In
• If you have your license on a hardware USB dongle, make sure the dongle is plugged in and the dongle drivers are installed
• If you obtain your V-Ray license from a license server on another computer, make sure your operating system’s firewall or the firewall on the license server computer is not blocking TCP port 30304. You can test this by entering http://IP_Address:30304 in your browser, where “IP_Address” is the IP address of the computer with the license server installed. You should be able to access the status screen of the license server.
• Check your license settings. They should point to the computer with the V-Ray license server installed. Use “localhost” or “127.0.0.1” if that’s the computer you’re working on.
• If you share your license with your colleagues, make sure that the license is not already in use by someone else. Navigate in your browser to http://IP_Address:30304, where “IP_Address” is the IP address of the computer with the license server installed. Click on the box with the name of your license and check if there is a free license. You can see who is using the licenses by clicking on the blue number of engaged licenses.
Please make sure that you have started the License Server that is part of your V-Ray or Phoenix FD installation package.
In order to download the latest version of the License Server, please go to the License Server page on the Chaos Group website (login required).
V-Ray 5 for SketchUp works with SketchUp 2017 or later.
Support for operating systems differs based on the product you would like to use. To get the most accurate information, please refer to the system requirements page for the product you are interested in our documentation section.
If you purchased a new perpetual license after the official announcement of the beta on September 1st, 2020, you will receive a free upgrade to version 5 upon its official release with automatic access to v.5 builds in the download section.
If you have an active term-based or educational license, you will get access to the latest available V-Ray version on the day of the release as part of your subscription benefits.
All V-Ray Next users will be eligible to upgrade to V-Ray 5 after the official release.
There will be no V-Ray 5 upgrade options available for V-Ray 3 perpetual licenses.
V-Ray 5 will be backwards compatible with both Next and version 3. Technically it will be able to run either version 5, Next and version 3.
No, V-Ray 5 works with Online Licensing only. Chaos Group no longer supports dongles. You can easily migrate to Online licensing before upgrading.
As you have purchased an online license for our products, an uninterrupted internet connection will be needed in order to run the software. However, there is an option for using Chaos Group products while offline.
If you have already activated your license and would like to use our products without an internet connection, you can “borrow” your license and make it temporarily accessible offline for up to 2 weeks. To borrow your license, please follow the steps here.
The Laubwerk browser stores a search path setting to determine where to look for Laubwerk plant model files. Normally this should be set by the installer, but there are a few rare cases where this doesn’t work. If your plant browser is empty after installation, you can set the search path manually by choosing “File” -> “Set Library Search Path…” and choosing the directory the plants have been installed to. The default installation location is C:\Program Files\Laubwerk\Plants on Windows and /Library/Application Support/Laubwerk/Plants on Mac OS.
In case some, but not all, plants are shown in the browser, this is probably due to several Plants Kits being installed into different folders. This can for example happen, when the plant files are installed into a custom directory or moved after installation and the next installation installed new plant models into the default location.
A “Trimble ID” is a username and password combination i.e. credentials used to access Trimble services. Your “Trimble ID” is both your username and email address.
It’s possible that your email has been redirected to a spam folder. Please check your spam folder, and ensure that the email address: sketchupmail@sketchup.com and tpaas_helpdesk@trimble.com are safe-listed in your email spam settings.
Please add noreply_identity@trimblepaas.com as a contact on your email client and safelist IP “104.130.122.50” in your server if you face issues receiving Trimble emails.
If you’re unsure how to safelist an email address in your spam filter settings, you may consider adding *@sketchup.com to your address book or contacts list.
Please open the Account Management Portal (AMP) and type in the email address that was used when you purchased your SketchUp Pro Subscription.
Click next if you have not activated your account and a message will appear with the option to resend the activation link.
For Windows users: When you install SketchUp for the first time make sure to right click on the installation file and choose “Run as administrator”.
When you are about to launch SketchUp for the first time, after the installation is complete, do the same.
If you have a current SketchUp subscription, you have access to the latest version here. You will need to sign in using your Trimble ID.
Unfortunately, there is not yet a single portal for you to view all of our license options at this time. We have two portals for where you can find your information, depending on what kind of entitlement you have.
If you have a subscription, you can see and manage your details in our Account Manager.
If you have a Classic license (perpetual, non-expiring), you can see your details in our License Manager.
Make sure you are using the newest version of SketchUp, SketchUp 2021 and not an older version.
Make sure your computer meets the Hardware and Software Requirements to run your version of SketchUp Pro.
Try reinstalling SketchUp Pro 2021and running the repair option.
Still not working? Please document the issue (screenshots help) and contact us or your reseller.
Like many computer programs, SketchUp requires certain hardware and software specifications in order to install and run. These are basic requirements, though, so you may want to use our recommended suggestions to improve performance.
System requirements for SketchUp Pro.
Yes, you can authorize SketchUp Pro for Desktop on up to 2 machines.
Please open the Account Management Portal (AMP) and go to the “My Products” section. Under that section, please click on the “View Included Applications”.
Under SketchUp Pro, you will find “Manage Devices” where you will get the option to reset all of your authorized devices for SketchUp Pro.
Yes, although users will have to sign-in and sign-out of applications between sessions.
Your Chaos Group Account is your single interaction point with Chaos Group’s products and services. It provides easy and safe access to your product downloads and account information. If you would like to create a Chaos Group account, please refer to this FAQ article.
Please visit the download page for all products. Select your product and then use the filters and search to make your selection. Click on the “Download” button of the product you need.
In order to list older versions, check the “Show all versions” box in the right corner of the downloads section.
This error indicates a problem with V-Ray’s interface license’s availability. If you receive this error, check the topics below, relevant to your license setup:
• Check if you have the license server installed. If the license server is working correctly, you should be able to see your licenses when you open an internet browser on the license server computer and navigate to its status page – http://localhost:30304
• If you use online licensing (obtain the license over the internet) you need to be logged in with your Chaos Group username in the license server menu. Make sure you’re using the username that’s associated with your purchased license or a trial license. If you’re logged in with the wrong username navigate to “Online licensing” button->Deactivate/ Sign Out to log off. To log in with the correct account click on “Online licensing” -> Enable / Sign In
• If you have your license on a hardware USB dongle, make sure the dongle is plugged in and the dongle drivers are installed
• If you obtain your V-Ray license from a license server on another computer, make sure your operating system’s firewall or the firewall on the license server computer is not blocking TCP port 30304. You can test this by entering http://IP_Address:30304 in your browser, where “IP_Address” is the IP address of the computer with the license server installed. You should be able to access the status screen of the license server.
• Check your license settings. They should point to the computer with the V-Ray license server installed. Use “localhost” or “127.0.0.1” if that’s the computer you’re working on.
• If you share your license with your colleagues, make sure that the license is not already in use by someone else. Navigate in your browser to http://IP_Address:30304, where “IP_Address” is the IP address of the computer with the license server installed. Click on the box with the name of your license and check if there is a free license. You can see who is using the licenses by clicking on the blue number of engaged licenses.
Please make sure that you have started the License Server that is part of your V-Ray or Phoenix FD installation package.
In order to download the latest version of the License Server, please go to the License Server page on the Chaos Group website (login required).
V-Ray 5 for SketchUp works with SketchUp 2017 or later.
Support for operating systems differs based on the product you would like to use. To get the most accurate information, please refer to the system requirements page for the product you are interested in our documentation section.
If you purchased a new perpetual license after the official announcement of the beta on September 1st, 2020, you will receive a free upgrade to version 5 upon its official release with automatic access to v.5 builds in the download section.
If you have an active term-based or educational license, you will get access to the latest available V-Ray version on the day of the release as part of your subscription benefits.
All V-Ray Next users will be eligible to upgrade to V-Ray 5 after the official release.
There will be no V-Ray 5 upgrade options available for V-Ray 3 perpetual licenses.
V-Ray 5 will be backwards compatible with both Next and version 3. Technically it will be able to run either version 5, Next and version 3.
No, V-Ray 5 works with Online Licensing only. Chaos Group no longer supports dongles. You can easily migrate to Online licensing before upgrading.
As you have purchased an online license for our products, an uninterrupted internet connection will be needed in order to run the software. However, there is an option for using Chaos Group products while offline.
If you have already activated your license and would like to use our products without an internet connection, you can “borrow” your license and make it temporarily accessible offline for up to 2 weeks. To borrow your license, please follow the steps here.
The Laubwerk browser stores a search path setting to determine where to look for Laubwerk plant model files. Normally this should be set by the installer, but there are a few rare cases where this doesn’t work. If your plant browser is empty after installation, you can set the search path manually by choosing “File” -> “Set Library Search Path…” and choosing the directory the plants have been installed to. The default installation location is C:\Program Files\Laubwerk\Plants on Windows and /Library/Application Support/Laubwerk/Plants on Mac OS.
In case some, but not all, plants are shown in the browser, this is probably due to several Plants Kits being installed into different folders. This can for example happen, when the plant files are installed into a custom directory or moved after installation and the next installation installed new plant models into the default location.
Turn your ides into incredible products
with a 30-day trail.
Turn your ides into incredible products
with a 30-day trail.
